FAQs

Note: All references to HPCL in this FAQ also include its group companies

General Information

What is HP Pay?

HP Pay is a mobile app that provides a one-stop payment solution for all your Fuel, LPG, and Lubricant requirements of a customer along with exciting rewards in the form of Happy Coins.

It is a powerful Loyalty and Payment program that provides a complete fuel management solution to its owners and operators. HP Pay is a closed-loop program where customers can buy fuels (Conventional Fuel, Diesel, Lubricants) at HPCL Fuel Stations, book and pay for HP LPG cylinders from nearby distributors through multiple payment options.

HP Pay also facilitates UPI payment services to its Android users, only on a registration basis, to other merchants and businesses (also for goods or services not sold by HPCL merchants) by scanning a valid Bharat QR or by entering a valid merchant VPA information. Please note that UPI payment to external (non-HPCL) merchants is currently available only on Android devices.

It is Easier, faster and provides total control of fuelling and LPG experience on a single touch with multiple earning and redemption opportunities.

Other than payment offerings, HP Pay also offers other services such as:

  • Locate nearby HPCL Fuel stations, LPG distributors, HP e-charge stations, CNG stations, and Racer stations along with fuel and LPG prices and facilities available at the fuel stations
  • Avail Suvidha services - now a one-touch solution for LPG services such as change of mobile number, portability request, request for Double Bottle connection, request for safe custody, request for surrender your connection, connect for any leakage complaints, mechanic services, LPG eKYC, and Suvidha Club Membership etc.
  • Get HP Lube recommendations based on your vehicle type. Customers, mechanics, and retailers can scan and earn cashback and loyalty points on lube purchases
  • Transfer and receive money to and from HP Pay users using HP Pay wallet amount through Pay Your Friend functionality
  • View your transaction statement along with LPG profile, subsidy details, booking history, etc.
  • Shop online at Happy shop located at our fuel stations (petrol pumps) and get groceries and conveniences delivered to your doorstep
  • Customers can view the FASTag balance details of partner banks and make cashless and contactless payments on HP Pay using FASTag wallet balance
  • Redeem Happy coins to purchase exciting Gift Vouchers
  • Add HP Pay Gift vouchers for Wallet recharge
  • Customers can reach out to us for any complaints and give their valuable feedback
  • Book my Slot functionality for dedicated slots and lane for quick refueling
  • Toilet feedback for sharing feedback or complaints for outlet toilets
  • Value added services like Apollo UR Health, Financial Services by Svatantr, Vehicle Challan and Expense Statement
  • Racer station and 2W Service Station near me

I am HP Pay Customer, do I have to download the HP Pay App again?

If you are an existing HP Pay customer and using the same mobile number, you don't need to register again for HP Pay. Your HP Pay Profile and balances will be transferred to HP Pay automatically. Download HP Pay application, login, and start your journey.

Is HP Pay Available for all Mobile Handsets and Operating Systems?

HP Pay can be used on all handsets with iOS (version 13.0 & above) & Android OS (version 6.0 & above).

Please note: Certain features such as UPI payments to external (non-HPCL) merchants are currently available only on Android devices.

Registration, Login & Security

How can I enroll/ register for HP Pay?

For existing HP Pay customers, there is no need to enroll again. If you are a new customer, go to your Google Play / App Store, type HP Pay and install the app in your mobile phone and enter all the required information to Register / Enroll for the HP Pay Program. Login information will be sent to your registered mobile number. The Registration is Quick, Easy and Convenient.

How to register for FASTag?

HP Pay customers can register for FASTag in partnership with ICICI Bank and IDFC First Bank. To complete the registration:

  • Customers can click on the FASTag option on the home screen, select the respective FASTag partner option (ICICI Bank or IDFC First Bank), and map the FASTag and vehicle details to the HP Pay account through OTP based authentication.
  • Important: In addition to mapping on HP Pay, customers must also enable/activate the FASTag linkage on the respective bank's portal or app to ensure seamless functionality. Please visit your FASTag partner bank's portal or app and complete the required activation steps.
  • Once activated on both HP Pay and the bank's portal, customers can view the FASTag balance details and make cashless and contactless payments on HP Pay using FASTag wallet balance.

Do I need to Submit my KYC during enrollment of HP Pay?

KYC is not required during enrollment of HP Pay initially. However, if you wish to increase your transaction, purchase, and recharge limits, you may opt for KYC completion in the Menu section of HP Pay.

Who is a non-KYC and a KYC customer?

Non-KYC Customer: You have a daily purchase limit of INR 5,000, a monthly limit of INR 15,000, and a per-transaction limit of INR 5,000 after successful HP Pay registration and login without document sharing.

KYC Customer: To increase your limits, complete KYC by uploading Proof of Identity (POI) and Proof of Address (POA). You can choose a document from the list, enter the document ID, and enjoy a daily limit of INR 7,500, a monthly limit of INR 30,000, and a per-transaction limit of INR 7,500 after KYC approval.

Document verification takes approximately 7 working days, so upload your documents well in advance.

What are the documents required for KYC and what are the benefits of completing KYC?

You need to upload your Proof of Identity (POI) and Proof of Address (POA) so that you can access the full benefits of HP Pay wallet.

The list of documents for Proof of Identity are as follows:

  • Driving License
  • PAN Card
  • Voter Identity Card
  • Passport

The list of documents for Proof of Address are as follows:

  • Water bill
  • Passport
  • Electricity bill
  • Ration card
  • Voter ID Card
  • Land-line phone bill
  • LIC insurance copy
  • Property agreement copy
  • Regd. property agreement
  • Cooking gas connection receipt
  • Bank account statement received by mail
  • Bank Passbook with transactions not earlier than 2 months
  • Letter from employer
  • RC Copy of any vehicle under the ownership of Driver Customer

The benefits of completing KYC are: The monthly purchase limit will be increased to INR 30,000 from INR 15,000.

Is my Wallet Secure?

HP Pay Wallet comes with the complete set of in-app security features such as MPIN, OTP and Biometric (Fingerprint, FaceID and Device Passcode) based login.

App Features

How to locate nearby HPCL Fuel stations, CNG stations, Racer stations, and other facilities?

You will be able to view a list of nearby HPCL fuel stations along with fuel prices and facilities (washrooms, water facility, CNG, EV charging, air pressure, convenience store, ATM, etc.) available at each fuel station by tapping the 'HP Near Me' functionality on the home screen. To use this feature, make sure to allow mobile GPS access to HP Pay 'Always' or 'While using the App'. When you tap on any of the preferred outlets, you will be redirected to Google Maps for directions to reach the selected outlet.

HP Near Me also allows you to locate:

  • CNG Stations - Find nearby HPCL CNG stations by selecting the 'CNG' tab
  • Racer Stations - Find nearby HPCL Racer stations by selecting the 'Racer Station' tab
  • LPG Distributors - Find nearby HPCL LPG distributors along with LPG rates by selecting the 'LPG Distributor' tab
  • HP Lubes - Find nearby fuel stations selling lubes by selecting the 'HP Lubes' tab
  • HP e-Charge - Find nearby HPCL EV charging stations by selecting the 'HP e-Charge' tab
  • 2W Service Station - Find nearby 2-Wheeler service stations (Under My HP Lubricants)

You can also find HPCL outlets in a particular area by entering a 6-digit Pin code at the top of the screen.

How to locate nearby fuel station that sell Lubes?

You will be able to view a list of nearby fuel stations that sell Lubes by tapping the 'HP Near Me' functionality on the home screen followed by the 'HP Lubes' tab at the top of the screen. For this, you need to ensure that you allow Mobile GPS access to HP Pay 'Always' or 'While using the App'. On tapping on any of the preferred distributor, you will be redirected to Google Maps for directions to reach the selected fuel station (petrol pump).

You can also locate fuel stations selling lubes in a particular area by entering a 6-digit Pin code at the top of the screen. This functionality is also available in the Lubes icon of 'My HP' on the home screen of the application.

Lube Recommendation using HP Pay?

HP Pay customers can get exclusive access to lube recommendations through HP Pay App from the 'Lubes Recommendation' tab in 'My HP Lubricants' section on the home screen. Customers can enter their vehicle registration number, and HP Pay will provide recommendations for lube depending on the make and specifications of the vehicle, which are fetched automatically. HP Pay customers can also find recommendations for lubes by entering the vehicle make and model.

What is Happy Shop?

Customers can shop at our nearest fuel stations (petrol pumps) for groceries using Happy shop on HP Pay. Customer can click on Happy shop icon on home screen, then select closest store and proceed with shopping. Customers can add the needed groceries and proceed with checkout for delivery.

What is Pay Your Friend?

You can send money from your HP Pay wallet to another HP Pay customer's wallet. Just tap on the Menu bar, find 'Pay Your Friend,' enter the mobile number or fetch the name from your contact list by syncing your Contacts to HP Pay, enter the amount you wish to transfer, and tap send.

Pay your friend functionality can be used by KYC customers only.

What is Family Association?

The benefits of HP Pay program can be extended to the family members also. The primary member can:

  • Add a Family Member
  • Transfer money from his wallet to family member's wallet
  • Check linking status
  • Retrieve Family Member's transaction listing

Wallet & Transactions

How can I add money to my HP Pay wallet?

HP Pay Wallet is a closed loop product. You can add money to your HP Pay Wallet by selecting the 'Add Money' option on your home screen.

Following are the ways to Add Money to your wallet viz.

  • Credit card
  • Debit card
  • Net Banking
  • Redemption of Happy coins
  • Redemption of Zillion Coins
  • Voucher Redemption
  • UPI

Once you enter the money and check the Terms and Conditions, you can select any of the above payment methods to load your wallet.

  • If you choose to use a Credit or Debit Card, you may opt to save your card details for future transactions; these details are securely stored in a tokenized format by the payment optimizer integrated with HP Pay, eliminating the need to re-enter them each time.
  • In case of Net Banking, you can select the bank from which you wish to add money and complete the transaction on Payment Gateway page.
  • Once you enter details on your bank's page & complete the transaction, you will be redirected to HP Pay with money added in your HP Pay wallet.

Note: HPCL or their service providers will not ask for your Card Details, OTP / PIN or CVV. Kindly do not entertain any such calls. Do not share any of the details with any person.

  • HP Pay may charge users a wallet loading fee(s) based on the instrument of choice, and the details of the charges shall be displayed to the users upfront while loading their HP Pay Wallet.
  • HPCL or their service providers will not ask for your Card Details, OTP / PIN, or CVV. Kindly do not entertain any such calls. Do not share any of the details with anyone.
  • HPCL at its sole discretion may change the T&C of Wallet recharge with information on UI and communication via SMS/in-app and push notifications. HPCL's decision shall be final in this regard.

My money has been debited from my bank account/credit card/ wallet but it is not reflecting in HP Pay wallet, why?

Amount deducted from your bank/credit card/ wallet is generally added to your HP Pay wallet instantly. However the entire transaction is dependent on connectivity at multiple interfaces and hence at times, the money doesn't get added due to disruption in connectivity. In such a rare scenario, if the amount gets deducted from your bank account/credit card/ wallet, the amount will get reversed to your account as per the timelines followed by banks. Generally, it takes about 3 to 5 working days depending on the respective banks. We suggest you contact your bank's customer care to find out the time taken by their internal process.

Where can I use my money loaded in HP Pay Wallet?

HP Pay Wallet is a closed loop product. You can use the money available in your wallet for payment to HPCL merchants only to purchase Fuel (Petrol/ Diesel/ CNG etc.), HP Lubricants at HPCL fuel stations (petrol pumps) and to purchase LPG cylinder (Domestic Consumption) from HPCL distributors spread across the country.

I have received or purchased a HP Pay Gift Voucher, How can I redeem it?

HP Pay Gift Vouchers can be redeemed at "Add money/Voucher" section on Home screen. Customer to select and Proceed on "Add Voucher" option. List of vouchers mapped or generated against the mobile no. will be auto populated on the screen. In case your Voucher is not visible, you may add the same by manually entering the details.

Once selected, you need to click on Redeem button to add the voucher amount to your HP Pay Wallet.

Note: HP Pay Gift Vouchers are different from Insta Vouchers (powered by Gyftr). HP Pay Gift Vouchers are in-house vouchers issued by HPCL that can be redeemed to load your HP Pay Wallet balance. For details on Insta Vouchers (brand vouchers from Gyftr), please refer to the Rewards & Offers section.

Is there any limit on the amount that I can add to my Wallet?

Yes, you can check your recharge, purchase, and per transaction limits in the View Limits page under the Menu section at the top left corner of HP Pay application. It depends upon whether you are a non-KYC customer or a KYC customer.

What are the transaction fees associated with different services or payment methods within HP Pay?

HP Pay does not charge any transaction fees for payments made through UPI or the HP Pay wallet. However, card payments may incur transaction charges. Refer to 'Schedule of Charges' on the recharge wallet page.

Payments & Purchases

What are the various payment methods for making payments at HPCL fuel stations?

HP Pay offers various payment methods for fuel purchases at HPCL stations:

  • HP Pay wallet
  • HP Pay UPI
  • Credit card
  • Debit card
  • Net banking
  • ICICI & IDFC FASTag wallets
  • Redeem Happy or Zillion coins

Initiate payments at HPCL stations in three ways:

  1. Paycode: Generate an 8-digit Paycode or QR code on the app for a 30-minute validity. Share it with the pump attendant to complete your fueling. Receive confirmation via SMS and In-App notification.
  2. QR Code: Scan the QR code with the pump attendant or at the station, and choose your preferred payment method. After successful payment, you'll get an SMS and In-App notification.
  3. Voice Pay: Select Voice Pay under "My Pay Choice" and speak your prompt which needs to include fuel type and amount which will get paid to the outlet basis geolocation (Example: Pay 1500 for Petrol)

What is UPI ID or VPA?

UPI ID (also called Virtual Payment Address or VPA) is a unique identifier you can create in order to make any purchase. Once a UPI ID is created and mapped against your bank account, you can simply pay to any external merchants along with internal HPCL merchants by scanning a UPI-enabled QR or by entering the merchant's UPI ID, and the amount will be deducted directly from the linked bank account.

Please note: UPI payment to external (non-HPCL) merchants is currently available only on Android devices.

What is a UPI PIN?

UPI PIN is a 4-digit or 6-digit PIN that can be used for authenticating your UPI transactions. Your UPI PIN will be validated by the bank whose account you are using to pay with. The UPI PIN is different for different bank accounts.

How can I set/Reset the UPI PIN?

  • Tap on 'Make Payment' under UPI at the top of the home screen.
  • Tap on 'View my UPI ID.'
  • Tap on 'Manage' for the bank account.
  • Click on 'Change' or 'Reset' option for updating your UPI PIN by entering the required details.

How to link a bank account to HP Pay UPI?

Before linking bank accounts, you must send an SMS to your bank to verify your HP Pay number for security purposes. This number should be your HP Pay registered mobile number and needs to match the one you registered with your bank. This process of verification is called 'Device binding.' The process is completed with a few simple steps, and HP Pay guides you throughout the process. On completion of Device Binding, you will be able to view bank accounts linked with the registered mobile number.

The flow for linking bank accounts is explained below:

  • Customers can proceed with any preferred bank account from the bank account list under 'Add bank account' menu.
  • In case your bank account exists with the selected bank, your account details will be populated, and you will be provided with a new VPA ID in HP Pay, which shall be linked with the selected bank.
  • Click on 'Select and proceed to add' button to create the VPA ID on HP Pay.
  • Customers can then start using HP Pay UPI option with the linked VPA ID through a) Pay to UPI ID and b) Scan and Pay options provided on the app.

Similarly, you can add up to 3 bank accounts with your HP Pay registered number as per the steps mentioned above.

Please note: UPI payment to external (non-HPCL) merchants via Pay to UPI ID and Scan and Pay is currently available only on Android devices.

Read the link for UPI terms and conditions.

How to pay using HP Pay UPI?

After adding a bank account to HP Pay UPI, following are the ways to pay using HP Pay UPI:

  • 'Pay by QR' button on the home screen, enter the purchase amount, and make payment.
  • Tap on 'Scan and Pay' in the UPI section of the home screen. Subsequently enter the purchase amount and make payment with the correct UPI PIN.
  • Tap on 'Pay to UPI ID' in the UPI section of the home screen. Subsequently enter the UPI ID, purchase amount, and make payment with the correct UPI PIN.

The amount will be transferred from your bank account to the merchant's bank account.

Please note: UPI payment to external (non-HPCL) merchants is currently available only on Android devices. iOS users can use HP Pay UPI for payments at HPCL merchants.

How to locate nearby HPCL Fuel stations?

You will be able to view a list of nearby HPCL fuel stations along with fuel prices and facilities (washrooms, water facility, CNG, EV charging, air pressure, convenience store, ATM, etc.) available at each fuel station by tapping the 'HP Near Me' functionality on the home screen. To use this feature, make sure to allow mobile GPS access to HP Pay 'Always' or 'While using the App'. When you tap on any of the preferred outlets, you will be redirected to Google Maps for directions to reach the selected outlet.

You can also find HPCL fuel stations of a particular area by entering 6-digit Pin code at the top of the screen.

HP Near Me also helps you locate CNG stations, Racer stations, LPG Distributors, HP e-Charge stations, 2W Service Stations, and fuel stations selling HP Lubes using the respective tabs.

Can I pay for fuel without loading my HP Pay Wallet?

Yes, you can also make payment directly at the time of fueling instead of loading the wallet in advance. You can SCAN the QR code and make payment by using HP Pay Wallet, Payment Gateway (Credit/Debit card & Net banking), or by using payment modes like UPI, ICICI, and IDFC First FASTag. However, the payment process is dependent on connectivity provided by your Telecom service provider at that location, hence we advise you to load the wallet in advance so as to avoid any delay in the transaction at the time of fueling.

Can I book and pay for my LPG cylinder with HP Pay?

Yes, you can book your LPG cylinder and make payment for the refill using HP Pay in the LPG tab in 'My HP Gas' section of home screen. You can also Only Book through HP Pay and pay directly to the delivery boy at the time of delivery of the LPG cylinder at your premises.

Can I book and pay for others' LPG cylinder with HP Pay?

Yes, you can book LPG cylinder for others and make payment for the refill using HP Pay in the LPG tab in 'My HP Gas' section of home screen. You can also Only Book through HP Pay for others. You need to ensure that the person for whom you are booking the cylinder is a HP Gas customer and you would require details such as his/ her HP Gas registered mobile number or Consumer number or LPG ID to complete the booking.

How do I make payments for LPG cylinder?

By selecting the LPG icon present on the home screen, tap on 'Make Payment'. Your registered mobile number will be auto-populated. You also have an option to proceed with Consumer Number or LPG ID. On clicking Proceed, your consumer details like Full name, consumer Number, Agency name and address, and the amount (cost of refill) will be displayed with the 'Make Payment' tab.

How do I buy HP Lubricants?

Customers can select the Lube grade they wish to purchase from our fuel stations (Petrol pumps) from the 'My HP Lubricants' section on the home screen and select the QR code for making the payment.

LPG Services

How to locate Nearby HP Gas (LPG) Distributors?

You will be able to view a list of nearby HPCL LPG distributors along with LPG rates of all sizes for each distributor by tapping the 'HP Near Me' functionality on the home screen, followed by the 'LPG Distributor' tab at the top of the screen. For this, you need to ensure to allow mobile GPS access to HP Pay 'Always' or 'While using the App.' On tapping on any of the preferred distributors, you will be redirected to Google Maps for directions to reach the selected distributor outlet.

You can also find HPCL distributors of a particular area by entering 6-digit Pin code at the top of the screen.

Can I register for a new LPG cylinder connection with HP Pay?

Yes, you can register for a new HP Gas connection using HP Pay in 'LPG' tab of 'My HP Gas'. You can apply for a new connection even before registering for HP Pay. The process to apply is very simple and completely automated.

What are LPG Suvidha features?

Suvidha is now a one-touch solution for all your LPG service needs. HP Pay provides a comprehensive list of LPG Suvidha features under the LPG tab, allowing customers to manage their LPG connection seamlessly. Through this section, you can:

  • Change the registered mobile number for your LPG connection
  • Cancel a booking made for an LPG cylinder
  • Opt for Double Bottle Registration from Single Bottle
  • Raise a request to surrender your connection
  • Raise a request for Safe Custody
  • GO UPDATE Geo-coordinates of your location
  • Raise leakage complaints
  • Request for a mechanic service
  • Suvidha Club Membership - Enroll in the Suvidha Club Membership program for exclusive benefits and priority services for your LPG connection

What is Suvidha Club Membership?

Suvidha Club Membership is a premium membership program available under LPG Suvidha services on HP Pay. By enrolling in the Suvidha Club Membership, HP Gas customers can avail exclusive benefits and priority services for their LPG connection. Customers can enroll in the membership through the Suvidha section under the LPG tab in the 'My HP Gas' section on the home screen.

How can I check my LPG Booking History?

A customer can view past LPG booking history through HP Pay. After registration and logging on to HP Pay, customer can proceed to the LPG tab and look for "Refill Order History" option available there. This will fetch the order history for the customer showing transaction and LPG subsidy details. Customer will be able to get the Cash Memo as well in "Refill Order History".

What is LPG Portability Request?

By using LPG Portability request, a customer can port the HP gas connection from one distributor to another distributor in case of a change of address or due to service issues.

Rewards & Offers

How many Happy Coins are offered by HPCL on the purchase of Fuel?

HPCL offers instant rewarding of 4 Happy Coins for every Rs 100/- on the fuel transactions carried out at HPCL Fuel stations (or petrol pumps) using HP Pay mobile application. Terms & Conditions apply.

How much is 1 Happy Coin?

1 Happy Coins = 25 Paisa across Happy Coins Partners / Brands.

How can I Redeem my Happy coins?

Customers can redeem the accrued points balance for the following:

  • Recharge their HP Pay Wallet
  • To buy different brand vouchers at discounted costs from a catalog with 240+ brands under "Insta Vouchers" Section at Home page.

What are HP Pay Gift Vouchers?

HP Pay Gift Vouchers are in-house electronic vouchers issued by HPCL that can be gifted to a recipient for redemption with a digital creative wish basis the occasion through HP Pay. These vouchers can be redeemed to add balance to the recipient's HP Pay Wallet for use at HPCL merchants (fuel stations, LPG distributors, and lube purchases).

How to redeem HP Pay Gift Vouchers: HP Pay Gift Vouchers can be redeemed at the "Add money/Voucher" section on the Home screen. Customer to select and Proceed on "Add Voucher" option. List of vouchers mapped or generated against the mobile no. will be auto populated on the screen. In case your Voucher is not visible, you may add the same by manually entering the details. Once selected, you need to click on Redeem button to add the voucher amount to your HP Pay Wallet.

Note: HP Pay Gift Vouchers are different from Insta Vouchers (powered by Gyftr). HP Pay Gift Vouchers are redeemed for HP Pay Wallet balance, while Insta Vouchers are brand-specific vouchers redeemable at participating external businesses.

What are Insta Vouchers (powered by Gyftr) and how can they be redeemed?

Insta Vouchers are instant electronic brand vouchers powered by Gyftr that can be purchased using Happy Coins or wallet balance. These vouchers are typically delivered to the recipient via email or SMS/WhatsApp instantly, and they can be redeemed at participating external businesses by entering the voucher code.

Insta Vouchers are available under the "Insta Vouchers" section on the Home page and can be purchased using accrued Happy Coins at discounted costs.

What are the brands /brand vouchers available as part of Insta Vouchers?

There are close to 250 brands offered under "Insta Vouchers" (powered by Gyftr). The vouchers are classified into the following categories: Dining, Electronics, Fashion, Wellness, Gifting, Home Needs, E-Commerce, Entertainment, Travel.

I have received a Gift Voucher. Can I give it to someone else?

For HP Pay Gift Vouchers: Yes, you can forward the HP Pay Gift Voucher details to another HP Pay user who can redeem it to their wallet.

For Insta Vouchers (Gyftr): Yes, you can. Simply forward the Voucher SMS or E-Mail to whom you want to give the Gift Voucher to.

How many times can a Gift Voucher be used?

For HP Pay Gift Vouchers: Each HP Pay Gift Voucher can be redeemed once to load the amount to your HP Pay Wallet.

For Insta Vouchers (Gyftr): Most Insta Vouchers are one-time use vouchers only. Please refer to the "Terms & Conditions" section of the Brand Page for more detailed information.

What is the validity of Gift Vouchers?

For HP Pay Gift Vouchers: Please refer to the voucher details in the "Add Voucher" section for the actual validity of your HP Pay Gift Voucher.

For Insta Vouchers (Gyftr): The validity of each Insta Voucher varies from Brand to Brand. Please refer to your Voucher E-Mail / SMS / WhatsApp for the actual validity of your Gift Voucher.

I have not received the Insta Voucher (Gyftr), or the brand store refused to accept the generated Insta Voucher?

Customers can reach out at www.gftr.it/whatsapp or Call at 1800-1033-314 for any queries like how to use their vouchers, resend their vouchers, track order status, and raise instant queries.

Brand or Denomination of my choice is not available on Insta Vouchers. What should I do?

The listing of Brands on Insta Vouchers is dynamic, and the brands and denominations are available as per the availability of inventory. While we try our best to ensure stock availability, in the event you don't find a voucher denomination of your choice, we advise you to wait for a while and try again. Usually, we restock our inventories within 48-72 hours.

How many Insta Vouchers (Gyftr) can I use in 1 Transaction?

This varies from Brand to Brand. Please visit the "Important Instructions" section of the Brand Page for more detailed information.

Are there any exclusive deals or promotions available for HP Pay users?

HP Pay often offers exclusive deals and promotions for its users, such as cashback offers, discounts on fuel purchases, loyalty rewards, and seasonal promotions. These deals are designed to enhance user experience and provide added value. For the latest and specific details on current promotions, users should check HP Pay's official website, app notifications, or subscribe to their newsletters for updates.

Value Added Services

How can I avail Apollo UR Life benefits?

HP Pay has an exclusive tie-up with Apollo UR Life for benefits and discounts on various healthcare services which can be availed by redirecting to Apollo UR Life page by clicking on Health Services under "My Value Add Services".

How can I explore financial services on HP Pay?

HP Pay has an exclusive tie-up with Svatantr Financial Services for various financial products, lending products, insurances and credit cards which can be enrolled into by redirecting to Svatantr Financial Services page by clicking on Financial Services under "My Value Add Services".

How can I check my vehicle challan on HP Pay?

HP Pay lets you check any pending challans on your vehicle by clicking on Vehicle Challan under "My Value Add Services".

How can I check my monthly expense on HP Pay?

HP Pay lets you track your expenses with various filters and expense category under Expense Statement under "My Value Add Services".

Troubleshooting & Support

I'm getting an error "Transaction Failed" What should I do?

There can be a possibility of you entering wrong details or maybe the online transactions are not enabled on your card. Please check that first. If you still are facing an issue, raise your concern and our team shall resolve your query as early as possible.

How can I check the status of my Insta Vouchers (Gyftr)?

Please visit "www.gyftr.com/instant vouchers/contact-us" and use "I want to check my Voucher Status" section.

I purchased an Insta Voucher (Gyftr) by mistake. What should I do?

Unfortunately, the Insta Vouchers once purchased cannot be blocked/canceled.

How to view, download and share receipt of a particular transaction?

On tapping 'Transactions' tab at the bottom of the home screen, you will be able to view a list of all types of transactions around purchases, recharges, refunds, and reward redemptions. Filter option is available for refined search. On tapping any transaction, transaction receipt of that particular transaction will be displayed with a download and share icon at the top. You will be able to download the receipt and view the receipt in the File Manager of your mobile device, and share will allow you to send the PDF version of the receipt to anyone via WhatsApp, email, SMS, etc.

How to reach out to us for any Feedback?

There are two ways to reach out to us for feedback:

  • For transaction-specific feedback, tap on 'Transactions' at the bottom of the home screen. Tap on a 'Transaction' for which you wish to give feedback. You will find "Rate your transaction experience" below the transaction receipt. Select your reason for the feedback and tap on submit.
  • For general feedback around HPCL products (Fuel, LPG, and Lubes), tap on 'Contact Us' at the bottom of the Home screen. You will find a Feedback tab displayed on the top portion of the screen. Under this tab, on clicking on one of the 3 dropdown options (Fuel, LPG, and Lubes), you will be redirected to the respective HPCL's product feedback webpage.

How to raise a query or complaint to us?

Tap on 'Contact Us' at the bottom of the home screen. Choose a service for which you would like to get your query resolved or raise a complaint. A page of FAQs and recent transactions of the selected service will be displayed.

  • FAQs will help you resolve your query related to the selected service.
  • Click on a transaction amongst the recent transactions of the selected service, in case you wish to raise a query or complaint for a specific transaction.

You can also reach out to us directly via toll-free numbers, Chatbot service, email for a resolution for any HP Pay service-related concerns. You can find the details at the bottom of the page irrespective of any service you choose.

HP Pay also takes care of its Business customers. You can also reach out to us for any Business Enquiry related to fuel, LPG, lubes, aviation, DTPlus, industrial, and consumer in the 'Contact Us' tab at the bottom of the home screen.

How do I unlink bank account or Delete UPI ID created on HP Pay?

  • Tap on 'Make Payment' under UPI at the top of the home screen.
  • Tap on 'View my UPI ID.'
  • Tap on 'Manage' for the bank account you wish to unlink.
  • Click on 'Delete UPI ID' to unlink the bank account or Delete the UPI ID created on HP Pay.

Whom Should I Contact for any resolution of Happy Coins issue?

Please contact Happy Coins customer support team as per contact details provided under "Contact Us" issue.

What to do when my UPI transaction fails and amount gets deducted from my bank account?

Please check your bank account statement to see whether the amount was credited back. In case the amount has not been credited, we recommend that you wait for 2-3 working days, within which the bank should credit the money back to your account. In case money has not been added within 2-3 working days, please reach out to your bank.

My UPI transaction is successful, but amount was not received by HPCL Fuel Attendant, HPCL LPG delivery boy or at another Merchant outlet

We recommend you wait for 2-3 working days, within which the bank should credit the money to the beneficiary account or reverse the same to the sender's account. In case money has not been added within 2-3 working days, please reach out to your bank.

Also, you can raise a complaint under the 'UPI Help' button provided with every UPI transaction in the Transaction history page.

How can I check the status of my complaint raised under "UPI Help"?

You can check the status under 'Complaint History' provided under the UPI section on the Home page.

What should I do if I forget my Pin/Password?

If you forget your MPIN or password for the HP Pay app, tap 'Forgot Password' or "Login with OTP" on the login screen and follow the prompts to verify your identity, enter the verification code, and set a new password or PIN.

How can I view my transaction history?

To view your transaction history on the HP Pay app, log in and navigate to the "Transactions" section on the bottom menu bar of the App. You can see a list of recent transactions and tap for more details.

How can I watch steps to do or tutorials about HP Pay?

You can watch videos and tutorials of HP Pay on YouTube https://www.youtube.com/watch?v=xpl6GAZO2BE&list=PLYosrFy8h3dwVJqBAgb2Mi209_6k4DQUC.

How can I contact customer support?

You can contact HP Pay customer support by calling 1800-103-9811 or by sending an email to care@hppay.in for assistance.